Napa Floor Co 707-227-8967
Napa, CA 94558
My experience with Napa Floor Company was HORRIFIC! If they were the last hardwood floor company in the Bay Area, I would rather skip hardwood floors and have neon yellow carpet with purple stripes installed.
I would not recommend Napa Floor Company to anyone. There are multiple areas of dark circular spots of stain on the hardwood floors, floor vents are bulging, some floor vents do not work, and an extremely light floor plank was installed in the living room in the middle of my dark hardwood floor. After the floors were installed, we noticed extensive dings and scrapes on the walls in almost every room. These walls had to be patched and painted. After Napa Floor Company sanded the hardwood floors, we had thick layers of dark brown dust on virtually all the flat surfaces and walls of the house. We were left to do a major clean up.
When we signed the contract for the hardwood floors, we were confident that the contract was clearly for a COMPLETED hardwood floor project. Once work started, we learned otherwise. Once the contract was signed, multiple special request and other work items began to surface. Napa Floor Company left huge gaps in the hardwood floors in multiple locations. ........ Oh I get it ....... if I don't want large gaps in my hardwood floor in the kitchen and stair landings that is a SPECIAL request. Who was supposed to cover the hardwood floor gaps with floor trim? Obviously, not the flooring company. I guess I should have known to add the location of EVERY piece of trim in the contract to avoid additional charges.
It was one charge after another. I wish that I had added something like........ All special requests and all other work shall be approved in WRITING AND SIGNED BY THE OWNERS prior to the work being started. This sentence might have saved us a lot of time and aggravation in dealing with this contractor.
The total on the contract for approximately 1,525 sq. feet of wood flooring was well over $24,000. This amount was by far not the lowest bid for our floor project. Regardless, Napa Floor Company sued for an ADDITIONAL $325 dollars. Really!!!! Was there not enough profit already? It seems to me that they do not care anything about customer service, return business or future referrals.
The floor stairs were also a huge problem. Even though the stairs were paid for promptly, it took a long time for NFC to install the stairs treads. The floor prep work was started in the beginning of June and the stair treads were not installed until late November. At one point, we gave up on ever seeing the stair treads and asked for a credit. Finally, we (the owners) had to install temporary wood stair treads.